These are our general terms of service. However, if for any reason you have a separate contract with us, Garners News Ltd, please refer to that contract for any further specific terms.
General Terms
- All communications relating to your account or deliveries must be made to a member of our team in the office and not your deliverer. Please either contact our office direct or click on ‘Manage My Account’.
- An itemised bill/invoice will be sent on a 4-weekly basis for any amounts owing. Business and Wholesale customers can be offered a different frequency bill/invoice.
- Our default billing method is via email. We do currently offer a hard copy sent out with your delivery.
- The total amount owing is to be paid in full within 10 days.
- Your bill or invoice will include the cost of any products you have ordered along with any delivery charges or processing charges as applicable.
- Delivery charges are subject to change without prior notice, generally this is on an annual basis. Any increase will always be itemised on your bill/invoice. If you are unhappy with any increase, you are within your rights to cancel the service within 7 days of being notified of it. Your account will then be credited with the difference in price since the most recent increase and will then be closed.
- Our default method of payment is by Direct Debit. We do accept alternative payment methods: via BACS (please use your Account ID as a reference), via ‘Manage My Account online. If you choose to pay by cheque, please note that as from 1st January 2024 a processing fee of £1 will be applied to your account if you choose this method. There will be no other processing fee for the other payment methods.
- If you make regular weekly payments or pay your account in advance you may not receive a bill however you can request an itemised statement at any time.
- We accept vouchers as issued by publishers for subscription deals or special offers. We are unable to return vouchers. If you send vouchers in advance these will be accepted and credited on the understanding, you agree to receive deliveries for the minimum term those vouchers cover.
- When using I-movo to pay for your newspapers, please contact Garners News if you need to pause your deliveries whilst you’re away. You must also contact the publisher to ensure a credit is applied for this period.
- Failure to pay your bill on time may result in service being ceased pending payment being received.
- We reserve the right to add to your balance any additional charges incurred for pursuing late or non-payments. These charges may include but are not limited to court filing fees, legal costs and interest.
- 48 hours notice required to put a general stop/start for holiday on your account. Failure to do this may result in your newspaper still being delivered the charge remaining on your account. Exceptions to this would be if an account required terminating due to the death of the customer.
- Cancellation can be requested by phoning our office 01323 465511, emailing office@garnersnews.co.uk or writing to us at Garners News Ltd, Unit 6F Southbourne Business Park, Courtlands Road, Eastbourne, East Sussex BN22 8UY.
Privacy Notice
Garners News Ltd are committed to ensuring the information (data) we collect is kept securely and only retained when necessary to provide or improve our services.
So, we can provide our services to you, we must share some of your information with our delivery contractors, partner retailers, suppliers and the publishers of the titles you receive.
If you register an enquiry with us but you are outside our coverage area, we will forward your information to one of our trusted partner retailers who will contact you separately.
We will never share any personal information we hold about you with any third party that is not solely for providing or improving our services to you unless we have your consent.
By receiving our services, you confirm you agree to the above.
Types of data we collect
In order to provide our services, we collect and store certain information about our customers. This includes:
- Name
- Address (including delivery/billing locations)
- Contact information (Phone numbers, email addresses, other contact information as provided)
- A record of all deliveries, bills/invoices and payments
- A record or summary of all contact made with us to our office, either by email, online contact forms and/or by post.
How we record and use your data
PaperRound Software
We use the “PaperRound” software to manage all customer accounts.
- The PaperRound cloud server on Amazon Web Services is very tightly secured and tested for security against penetration by an expert third party.
- It uses encrypted data transfer between the cloud server and our devices (the same as banking apps).
- This provides us with the ability to give our customers full details of their record held on PaperRound.
- We do not hold any of your details locally on the computers in our office.
- Lapsed customer information is retained for statistical and accounting purposes only.
- Automatic anonymising of customer records happens when there has been no delivery for six months.
Google Analytics
When someone visits www.garnersnews.co.uk we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.
This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Postcode Checker Search
When you use our online postcode checker to check our delivery coverage we will collect:
- The postcode you are searching
- Your IP address
- The date and time of your search
We collect this information to provide us with market intelligence including but not limited to potential areas we can look to extend service areas which need it.
This information is not and will never be used to contact you or identify you as an individual person.
Postcode Checker Contact form
After you have checked your postcode using our postcode checker you are given the option to provide information using a contact form.
- When you provide us with this information, we will use it to contact you about our products and services.
- We will retain this information to contact you to discuss our services.
- If after contact is made with you, or if at any point, you decide that you do not want to use our services or do not want to be contacted again we will remove any information that can identify you personally from our records.
- We will retain depersonalised anonymous data for statistical and analysis purposes.
Access to your personal information
You are entitled to view, amend or delete the personal information we hold about you. If you would like to do this, please email your request to office@garnersnews.co.uk
